Responsibilities:责任：

● Resolve high volume of support requests from internal sales teams in a fast, precise, and professional manner; mostly written, but in some cases live phone calls

● Develop mastery of the product, and use this to resolve support requests and escalate if necessary

● Identifying the most efficient solution and escalating bugs & technical issues

● Identify process gaps and proactively suggest improvements

Required Qualifications:资格要求：

需求：粤语 一人，会英文

普通话两人，会英文，英语可熟练交流，有广告投放经验。

● C1 Versant Score or higher [Strong in verbal and written English communication]

● Locally recognized certification for Language needs [Strong in verbal and written communication in required language]

● Completed Bachelor's degree with strong academic record

● 2+ years of experience in a similar role

● An ability to work organisational deadlines and KPI’s

● Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions

● Proven ability to balance multiple priorities and strong attention to detail

● Ability to build and maintain effective customer relationships

● Ability to interface with different internal and external teams to get things done

● Proven ability to make decisions based on the best interests of customers, as well as the technical escalations team

● Excellent project management skills and attention to detail

● Strong team player and creative thinker

● Client-facing experience using all modes of communication (email, chat, phone, video conference) required

● Highly responsive and productive under time pressure:

● Able to consistently deal with high volumes and prioritize the work accordingly